Welcome to the GEMS autocraft FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, services, shipping, and more.
Answer: At GEMS Autocraft, we specialize in high-quality auto parts, accessories, and performance upgrades. Our expert team also provides professional maintenance services, BMW retrofits, and advanced coding solutions—all available at our Longueuil, QC location.
Answer: Contact us with your vehicle’s make, model, and year, and we’ll confirm compatibility.
Answer: OE (Original Equipment) parts are the exact same ones installed by the manufacturer at the factory. OEM (Original Equipment Manufacturer) parts are made by the same supplier but sold without the carmaker’s branding. They offer the same quality, often at a lower price, because they don’t go through the official automaker’s distribution channels.
Answer: Yes! All worldwide orders are shipped over boxed for security.
Answer: Returns are accepted within 30 days if the item is unused and in original packaging. See our Return Policy for details.
Answer: Canada: 2–7 days, USA: 5–10 days, International: 7–21 days.
Answer: We accept credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Answer: Yes! Once your order ships, you will receive a tracking number via email. You can also track your order anytime by logging into your account and visiting the "Orders" tab.
Answer: Most of our products are covered by the manufacturer’s warranty. If an item fails within the warranty period, you can return it to us for assistance with the claim process. Please note, used or installed items are not eligible for warranty coverage.
Answer: Orders can be modified or canceled before processing. Contact us immediately.
Answer: Yes, you can! Feel free to visit our shop in Longueuil to browse our selection of parts and accessories. Our team is always available to assist you in finding the right fit for your vehicle.